Privacy Notice

• Contact details — your name, business email address and phone number. Used to identify your order, deliver your report and answer you. Legal basis: performance of our contract with you.
• Business details you submit at intake — business name, website, Google Maps link, city, state, ZIP, category, services, search phrases, social profiles, competitors, goals and notes. Used to research and write your report. Legal basis: performance of our contract.
• Order and delivery records — payment status and reference, timestamps, the private report link and emails we sent you. Used for record-keeping, support and fraud prevention. Legal basis: contract and our legitimate interests.
• Messages you send us — through the contact form or by email. Used to provide support. Legal basis: contract and legitimate interests.
• Technical and usage data — IP address, device and browser information, pages viewed and basic interaction events. Used to keep the site secure and to improve it. Legal basis: legitimate interests.
• Marketing preferences — only if you tick the optional opt-in box. Legal basis: consent, which you can withdraw at any time.

Card details are never collected or seen by us. Payment information is collected directly by Stripe, our payment processor.

• Stripe — our payment processor, for taking payment, sales-tax calculation, receipts and refunds.
• Service providers — hosting and database, email delivery, and the AI provider that helps draft the report from the information you submit and public sources.
• Professional advisers — legal and accounting, where needed.
• Authorities — where we are required to by law, or to protect our rights.

We do not sell your personal information.

Order records and reports are kept for up to seven years to meet accounting and tax obligations. Intake details and messages are kept for up to three years after your last contact with us, then deleted or anonymised. Unpaid, abandoned orders are deleted within twelve months.

Depending on where you live, you can ask us for a copy of your information, correct it, delete it, restrict or object to how we use it, receive it in a portable form, or withdraw consent to marketing. You can also opt out of the sale or sharing of personal information — we do not do either. Email martina@kicoromedia.com and we will respond within one month. We will not treat you differently for exercising these rights. If you are in the UK or EEA you may also complain to your local supervisory authority.

Our services are operated from the United States, so information you give us is processed there. Where information is transferred out of the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.

We use appropriate technical and organisational measures, including encryption in transit, access controls on our database, and private tokenised report links restricted to the buyer.

We use only essential cookies and local storage needed to run the site, keep your order session working and secure the admin area. We do not use advertising cookies. Interaction events we record for improving the site are not tied to advertising profiles. You can clear or block cookies in your browser, though parts of the checkout may then not work.

Do Better Brands, LLC — martina@kicoromedia.com.